# Invoice requests: buyers asking for an invoice

> Amazon sends buyers' invoice requests to your email, not to any API. Forward them to your company's own address and each one appears on its order, waiting for you.

Category: Invoices · Web page: https://bookalyze.com/guides/invoice-requests

## Set up forwarding, once

**Where in Bookalyze:** Commerce → Invoice requests

1. **Copy your forwarding address.** It looks like invoices-…@ and belongs to this company only.
2. **Add it as a forwarding address in your email.** In Gmail: Settings → Forwarding and POP/IMAP → Add a forwarding address.
3. **Confirm.** Gmail sends a confirmation code to the address. It shows on the Invoice requests page; paste it back into Gmail.
4. **Forward only the requests.** Make a filter for emails with the subject "Invoice request from Amazon customer" and forward them.

## When a request arrives

- It's listed on Commerce → Invoice requests, and Home says **N buyers are waiting for an invoice**.
- The order shows the request beside **Create invoice**.
- Sending the invoice to Amazon closes it.
- **Answered** or **Dismiss** closes one you handled elsewhere.

The same email twice changes nothing; a newer request for the same order opens it again.

## What you should see

What you should see:
- [ ] Gmail's confirmation code on the Invoice requests page
- [ ] A forwarded request listed with its order number
- [ ] The request closed after **Send to Amazon**

## Related guides

- [Create a buyer's invoice and send it through Amazon](https://bookalyze.com/guides/buyer-invoices.md): A tax invoice (or a plain invoice when you're not registered) drawn from the order in seconds, in English and Arabic, and sent to the buyer through Amazon without leaving Bookalyze.
- [Receipts: upload, email in, attach](https://bookalyze.com/guides/receipts.md): Drop receipts into the inbox, or email them to your company's receipts address, then attach each to its transaction. PDFs and photos up to 20 MB.
- [Home: what needs your attention](https://bookalyze.com/guides/home-needs-attention.md): One list of everything waiting on you, each line opening the page where it's done. When it's empty, you're caught up.