# Orders: find, filter and read every order

> Every order from every marketplace in one list, with tabs, search and badges for refunds, claims and replacements. Orders are for running the business; they don't post to your books.

Category: Marketplaces · Web page: https://bookalyze.com/guides/orders

## Bring orders in

**Where in Bookalyze:** Commerce → Orders

The first time, an admin picks **Bring in orders placed from** (the start of your financial year by default, at most two years back). After that orders arrive every five minutes. A large first sync of thousands of Amazon orders takes a few hours, on its own, because Amazon only allows so many requests.

**Bring in new orders** fetches the latest straight away.

## Find an order

- Tabs: **All**, **Open**, **Shipped**, **Cancelled**, **Refunded**.
- Search by order number, SKU, ASIN or product title.
- Filter by marketplace and by the dates it was placed.
- A sales card per marketplace and currency; click one to see only that marketplace.

## Badges

| Badge | Means |
| --- | --- |
| Refunded / Partly refunded | Everything, or part, of what the buyer paid came back |
| A-to-z claim / Chargeback | The buyer claimed through Amazon or their card |
| Replaced / Replacement | A replacement was sent; each links to the other |

> **Tip:** Amazon refunds and claims come from its Finances API, so your Amazon app needs the Finance and Accounting role.

## The order page

Items with SKU and ASIN, shipping, tax, discounts and the total, who ships it, Prime, Business and Replacement, each refund, and **Open in Seller Central**. Amazon orders also have **Create invoice** and the review request box.

**No buyer details are kept on orders**: only the ship-to country and region, which sales tax needs.

## What you should see

What you should see:
- [ ] Orders from each switched-on marketplace, newest first
- [ ] Refunded orders show a red badge and appear under **Refunded**
- [ ] Home's glance shows orders, units and sales for the last 7, 30 or 90 days

## Related guides

- [Create a buyer's invoice and send it through Amazon](https://bookalyze.com/guides/buyer-invoices.md): A tax invoice (or a plain invoice when you're not registered) drawn from the order in seconds, in English and Arabic, and sent to the buyer through Amazon without leaving Bookalyze.
- [Ask for reviews by hand or in bulk](https://bookalyze.com/guides/review-requests.md): See every Amazon order you can ask for a review, ask one, a selection, or every ready order at once, and leave out the ones you'd rather not ask.
- [How Bookalyze works: the path your money takes](https://bookalyze.com/guides/how-bookalyze-works.md): Orders tell you what sold; settlements and payouts tell you what you were paid. Here's what comes in from each marketplace, what posts to your books and when, and why every payout passes through a clearing account on its way to your bank.