Orders: find, filter and read every order
Every order from every marketplace in one list, with tabs, search and badges for refunds, claims and replacements. Orders are for running the business; they don't post to your books.
Bring orders in
Where in the app: Commerce → Orders
The first time, an admin picks Bring in orders placed from (the start of your financial year by default, at most two years back). After that orders arrive every five minutes. A large first sync of thousands of Amazon orders takes a few hours, on its own, because Amazon only allows so many requests.
Bring in new orders fetches the latest straight away.
Find an order
- Tabs: All, Open, Shipped, Cancelled, Refunded.
- Search by order number, SKU, ASIN or product title.
- Filter by marketplace and by the dates it was placed.
- A sales card per marketplace and currency; click one to see only that marketplace.
Badges
| Badge | Means |
|---|---|
| Refunded / Partly refunded | Everything, or part, of what the buyer paid came back |
| A-to-z claim / Chargeback | The buyer claimed through Amazon or their card |
| Replaced / Replacement | A replacement was sent; each links to the other |
Tip: Amazon refunds and claims come from its Finances API, so your Amazon app needs the Finance and Accounting role.
The order page
Items with SKU and ASIN, shipping, tax, discounts and the total, who ships it, Prime, Business and Replacement, each refund, and Open in Seller Central. Amazon orders also have Create invoice and the review request box.
No buyer details are kept on orders: only the ship-to country and region, which sales tax needs.
What you should see
What you should see
- Orders from each switched-on marketplace, newest first
- Refunded orders show a red badge and appear under Refunded
- Home's glance shows orders, units and sales for the last 7, 30 or 90 days
Read next
Create a buyer's invoice and send it through Amazon
A tax invoice (or a plain invoice when you're not registered) drawn from the order in seconds, in English and Arabic, and sent to the buyer through Amazon without leaving Bookalyze.
Read the guideAsk for reviews by hand or in bulk
See every Amazon order you can ask for a review, ask one, a selection, or every ready order at once, and leave out the ones you'd rather not ask.
Read the guideHow Bookalyze works: the path your money takes
Orders tell you what sold; settlements and payouts tell you what you were paid. Here's what comes in from each marketplace, what posts to your books and when, and why every payout passes through a clearing account on its way to your bank.
Read the guide