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Channels: switch off, say who ships, remove, disconnect

Every Amazon marketplace, Walmart country, Noon country and eBay site is a channel in its own currency. Switch one off, say who ships its orders, remove one added by mistake, or disconnect an account.

The list

Where in the app: Commerce → Channels

Each row shows the platform, country, currency, who ships, and badges: Switched off, Connected, Needs attention or Not connected. Add a channel opens a picker for Amazon, Walmart, Noon and eBay, then that platform's own form.

Amazon makes your marketplaces from your account: connect it once and every marketplace you're registered in appears. Walmart countries, Noon countries and eBay sites you add one by one.

A channel's page

  • Switch it on or off. Off, nothing more is brought in from it; what's already in stays.
  • Who ships (Walmart and Noon): the marketplace (WFS, FBN), you, or both.
  • Its orders: the Orders list filtered to this channel.
  • The account behind it: test the connection, replace the keys, or disconnect.

Remove one added by mistake

A Walmart country, Noon country or eBay site added on the wrong company can be removed from its page (owners and admins). Its orders, transactions, stock movements, SKU links and prices go with it; your books don't change.

Caution: Removing is only allowed while nothing of the channel is in the books: no posted settlements, months or cost of goods sold, and no matched payouts. The button says what to take out first.

Amazon marketplaces can't be removed (they come from your account); switch them off instead.

Disconnect an account

Disconnecting deletes the saved keys. The account's channels are switched off and their orders and settlements are hidden, but anything already in your books stays and still shows. Connect the same seller account again and everything comes back. Connecting a different seller account in the same region makes new channels, so two sellers' data never mix.

What you should see

What you should see

  • Each marketplace you sell on is listed once, in its own currency
  • Marketplaces you don't sell on show Switched off
  • A channel with a problem shows Needs attention with the reason, and Home lists it

Read next

  • Connect Amazon: get your Selling Partner API keys

    Create a private Selling Partner API app for your own seller account, give it the roles Bookalyze needs, and paste its client ID, client secret and refresh token. About 15 minutes, plus Amazon's review of a new developer profile.

    Read the guide

  • Connect Walmart: create an API key

    Add your Walmart countries, then create a client ID and secret in Walmart's Developer Portal for each one and paste them on the country's channel page. About 10 minutes.

    Read the guide

  • Connect Noon: make a service account key file

    Create a service account in Noon's partner portal, download its .json key file, and choose it in Bookalyze. One key covers every Noon country.

    Read the guide

  • Connect eBay: no keys needed

    eBay is the one marketplace without keys to copy: you agree on eBay's own page, with read-only access, and one connection covers every eBay site you sell on.

    Read the guide

  • Orders: find, filter and read every order

    Every order from every marketplace in one list, with tabs, search and badges for refunds, claims and replacements. Orders are for running the business; they don't post to your books.

    Read the guide